FAQs

FAQS

Have a question? Explore our
Frequently Asked Questions below.

How to Register Accord Henry Schein

To register, click on the “Sign Up” button at the top right of our homepage. You will need to provide your dental clinic details, professional license number, and contact information. Once submitted, our team will verify your credentials within 24–48 hours to activate your account.

Once your account is activated, simply browse our online catalog, select your items, and add them to your cart. You can then proceed to checkout using our secure payment gateway (Credit Card, Bank Transfer, or Bill Payment).

You can track your order by logging into “My Account” and selecting “Order History.” We will also send you an automated email with a tracking number as soon as your package is dispatched from our warehouse.

While you cannot purchase out-of-stock items immediately, you can click the “Notify Me” button on the product page. We will send you an email alert as soon as the stock is replenished. For urgent needs, please contact our customer service team to check for alternative products.

Log in to your account, go to My Account → Account Details, update your information, and click Save changes.

You will receive an order confirmation email once your order has been successfully placed and received by Henry Schein.

Please check your order status in My Account → Orders first. If the order is marked as shipped and you still have not received it, contact our customer support team for further assistance.

If the item is out of stock, you won’t be able to purchase it until it’s restocked. You may be able to join the back-in-stock notification (if available) to be notified when it’s available again.

Please check that all required information is entered correctly and that your payment method is valid. If the problem continues, try refreshing the page or using a different browser, then contact our customer support team for assistance.